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HunchBluntley: I would always go the opposite route -- post in the game forum, and if there're no (helpful) responses, or the problem is unresolved after a while, then (and only then) post in "General Discussion".
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BreOl72: I agree basically with all that you've written, but how long is "after a while"?
After what time is it ok to post your question in the GD, especially if (in most cases) it's a question related to a game that you want to play right now - but can't (or can't to the full extend you wish you could - as in this case) because that question hasn't been answered yet?

Besides: to address your concerns regarding "future visitors of the games' specific subforums":
nobody is keeping you from posting the problem AND the solution to it, in the subforums.

As a matter of fact, just to prove my point, I made it just now:
https://www.gog.com/forum/heroes_of_might_and_magic_series/how_to_split_the_armies_in_homm_games_a_solution

:)
But that was a rando (you) who posted that "solution" topic, not the person who started the original topic...whom you might notice, by the way, has not bothered to post in this thread since he opened it. And that's how a large proportion (maybe even a slight majority?) of these question threads go -- we're lucky if the poster even bothers to post again in the original thread to say "Thanks", or even the ever-unhelpful "Nvm, solved it myself", let alone create a duplicate post after the fact in another forum to help others down the line.

To answer you first question: I'd say a day or two, if one is impatient (and if one is too impatient even for that, one should really brush up on one's online research skills and go hard on trying to find the solution oneself). Personally, I'd be cool to leave it for a week, maybe two, before I'd give up and post in the main forum. (I don't recall if I've ever actually done that, though. Then again, I've usually been able to answer my own questions without posting at all. :) )
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Dunadd: How do you split an army into two or more separate armies?
you don't marry the daughter of a guy who holds a bridge.
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LordMarlock: *snip*
Nice necro!