And should I continue trusting in gog?. My answer is NO. There´s a problem when a company offers a refund policy and when I submit a request I have to choose other 'problem type' other order-related issued. There´s no direct way to ask for a refund. There´s no barriers when I pay. Now seems I have to wait, until someone -it is not known when- answers my request, not an useless automatic answer.

 [GOG.COM] Follow-up to your ticket: I want a refund for this game. There are no option for this.

##- Please type your reply above this line -##
If further assistance is not required please reply to this message with:
#solved
to close your request.
As our service is currently extremely overwhelmed - with an ongoing, unprecedented volume of incoming requests, many times higher than ever before - this will help us provide support to Users that still need it. If that is you, we kindly ask for your patience - our agents will get back to you as soon as possible.
We are also working on making sure we will be able to offer Winter Sale discounts to those that we couldn't have helped during the promo period. Please also rest assured that if you requested a refund within 30 days from purchase, no matter if our Support gets back to you after that period passes, you are still eligible for a refund.
This is an automated message.


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I received this email today. No, It´s not solved. I want a refund and I will not give up. If I dont have my money back, no doubt, this is a con. If GOG service is extremely overwhelmed, Why dont put and advice before I pay for nothing here? Something, like be adviced theres a strong chance to wait more than 30 days for a refund.