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We (still) want to hear from you!

We recently asked you guys for feedback based on some potential games that we may be able to sign in the future. The results were pretty clear--and we will be sharing them with you all soon--but we did want to ask you a single follow-up question with an actual real-world game example. One of the games that we would like to add to our catalog is Planetary Annihilation. This is an RTS with many modern gaming features, and we figured we'd use it as our test example.

<iframe width="590" height="332" src="http://www.youtube.com/embed/Xpze54xgqtg" frameborder="0" allowfullscreen></iframe>

Planetary Annihilation is distinctive for the following:

- Multiplayer and skirmish focused gameplay; there is no story-based single-player campaign, but AI skirmish matches provide a great single player experience.
- Optional persistent online features such as scoreboards, social features, achievements, and the online multiplayer campaign - a persistent galaxy-wide war; an account with the developer's online service is required in order to use these features.
- No activation, unique codes, or third-party accounts are required for single-player play or, LAN/direct connection multiplayer.
- A unique key is required for Internet multiplayer, and an account with the developer's service is only required for the persistent online features.

Now, that you know about the game's specifics, here's our question:
Post edited April 15, 2013 by G-Doc
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jamyskis: There are a couple of issues that do concern me and hold me back from a "yes" response though.

The first is that I'm concerned that this would be the start of a slippery slope. If this is approved, what's to stop devs coming along with a multiplayer-focused game that requires account registration, claiming that there is a single-player mode, only to turn out to be some superficial training mode that is interesting for about five minutes. Games like this are like a mass plague on Steam, and seem to have these training modes just so that they can have the "single-player" tag as a honey trap for unwitting buyers to lure them into a fundamentally multiplayer game with an inactive online world.
I think "slippery slope" arguments only work if you assume that we're robots who won't listen to you. The very presence of this survey suggests that we clearly do. :)

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jamyskis: The second concern is that such account-bound online multiplayer would impinge upon and diminish single-player experiences, as seems to be the current fad. See Mass Effect 3 for a perfect example of what I mean by this.
As you noted, this game is *designed* to be multiplayer. So I don't think it's a design flaw that single player is not as robust a game.

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jamyskis: I'm a little fuzzy though on what is meant by "direct connection" multiplayer and "internet" multiplayer. Does this mean that the game can be played over the internet without passing through the developer's service first by connecting via IP address? If so, and "direct connection" encompasses both LAN and WAN connections, that would be fine by me.
As I understand it, you will be able to connect via IP and also over LAN with no activation or third party service required, but there will be no online matchmaking without signing up for the developer's service and activating your copy of the game.
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aramazon: Am I correct in thinking that purchasing it on GOG will get you an online access code as well as an online account if you choose to make one?
Yes.
Post edited April 15, 2013 by TheEnigmaticT
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GamallIda: Of course it doesn't have to be a zero-sum game; if multi-player focused games bring in the big bucks, and some of those bucks go towards bringing good old city builders to GOG and such, then it's a net win for everybody.
It's not a zero-sum game. It's worth noting that the time required to sign, prepare, and release new games is usually less than old games (no testing, no need to find masters, no need to clear up licensing issues, no need to find or create goodies, etc.). So don't think of this as "sucking time away from classic games" but rather, "giving GOG.com revenue to find new old games."
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drchannard: I would say yes, but would like to add something.

Since there is no single-player offiline campaign and only a mulitplayer online campaign, I would suggest having a 1 month subsciption built in with the purchase price for people to be able to try the online aspects of the game.
Hm. It may have been unclear: there is no further purchase for multiplayer after you buy the game. You just need to activate the code that you are given in order to play online.
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TheEnigmaticT: I think "slippery slope" arguments only work if you assume that we're robots who won't listen to you. The very presence of this survey suggests that we clearly do. :)
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Wishbone: I think the slippery slope argument is not necessarily applied to you. My concern is that allowing things like this will make it harder for you to make true DRM free deals with publishers in the future. The argument being along the lines of "You let that game with activation and online accounts get into your catalog, so if you want our game, you'll have to accept activation and online accounts for that too".
We're always free to say "no" to offers we don't like. We have in the past.
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Wishbone: You may not like an offer, but when push comes to shove, can you afford to say "no"?
Simply? Yes, we can.

We've had a few offers on the plate that simply didn't mesh with our values well enough, and we decided that mattered more than a quick cash grab. And if this survey comes back with a strong "no", we'll politely decline Planetary Annihilation. The devs agreed up front to this particular experiment with asking you guys about their game, and while we would be disappointed not to bring this title to GOG.com, we do care what you guys think.

It looks like PA is going to be a great game, but just because it's a good game doesn't mean it has to be on GOG. ;)
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Barefoot_Monkey: What exactly is unavailable on direct IP / LAN that you have on the official server? Can you summarise? Obviously stat tracking, achievements and matchmaking, but that's not an issue. Specifically, please tell us more about the online campaign if you can.
The game is still under development, so I'm not convinced *anyone* can answer that. The persistent galaxy bits seem to be what will not work, though. Whatever that entails.
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Point Man: I said yes. Now, are you guys having a Spring conference or what!?
Not to my knowledge.
Post edited April 15, 2013 by TheEnigmaticT
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Bloodygoodgames: Gamersgate started doing things like this....slowly adding just a couple of games that needed Steam. Now, you can barely buy ANY games on Gamersgate that don't require Steam. And, mark my words, GOG goes this direction it will be exactly the same -- moving faster and faster down a slippery slope.
I think that the slippery slope argument only works if you believe that we're robots who don't exercise our own discretion on what we do and do not sign. And that we somehow forget that Steam is an actual DRM service. :P
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yinan: So if the vote majority no, maybe GOG will remove that games..
Spolier alert: the majority are not voting "no". :P
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Crosmando: As long as GOG doesn't give up the good fight to get all the worthy DOS-era games here (and perhaps Amiga titles if possible), then I don't really care too much.

That being said, I personally take a depressed sigh every time a Tuesday or Thursday night passes and we get yet another 2 indie games instead of something old, not that I have anything against indie games but... yeah
You know, I don't believe we've had a single week since our launch in 2008 where we haven't released at least one classic game. Excepting the few weeks at the beginning of each year where we give you guys a break.

(of course, if I'm wrong I'm sure someone will correct me. :P)
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HypersomniacLive: Some one else said that he/she feels that GOG is desperately looking for ways to grow without upsetting the fan base too much.
I think that statement is pessimistic--and mind you, I'm living in Poland. :)

We are looking for ways to grow. That's incontrovertible. And we're looking for ways to grow that won't alienate the users who have gotten us here. But we're in no way "desperate'. GOG.com has been profitable, as I recall, since its very first month of operations. We add gobs of new users, new titles, and new partners each month. All of that said, limiting ourselves to just the classic games niche is a good way to forcibly limit our ability to grow. The cores that have made GOG.com great: DRM-free games, selling everything worldwide, and putting our customers first when we make business decisions; those are all things that we can do with new games and be even more profitable and more successful.

And as we grow, we continue to be able to influence other companies out there to say: hey, there's a better way to sell games than the same old. You can build relationships with gamers, instead of 'monetize audiences.' You can focus on the gamers who pay your salaries, instead of spreadsheets that dictate how you must maximize ROI. You can bring your passion for gaming, find an audience, and make something awesome.

So asking you guys how you would like to see us grow? It seems sensible enough to me. Does it mean we *must* follow what the survey results are? Well, no. We have our own view of where things should go, and we're gamers here at GOG as well (my latest addiction is Dungeon Crawl Stone Soup on my Android tablet :P). You don't come to lead a business of the size and scope of GOG.com without clear vision on what it is that you want to achieve and how you want to achieve it. We did not ask you guys because we have no idea what to do, we asked because we wanted to know how you felt about it. We asked because we respect your opinions and, if we're going to do something that doesn't look like it is supported by our core community, we need to 1) go into this knowingly and 2) have damn good reasons.

Happily, what we are at for GOG.com's future and what you guys are suggesting you'd like to see in the survey results match up quite nicely. I'm working on the report we're going to share tomorrow, so I'll be spending all my free time today on getting that finished up in time to post it by the Friday deadline. :)
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TheEnigmaticT: I think that statement is pessimistic--and mind you, I'm living in Poland. :)

We are looking for ways to grow. That's incontrovertible. And we're looking for ways to grow that won't alienate the users who have gotten us here. But we're in no way "desperate'. GOG.com has been profitable, as I recall, since its very first month of operations. We add gobs of new users, new titles, and new partners each month. All of that said, limiting ourselves to just the classic games niche is a good way to forcibly limit our ability to grow. The cores that have made GOG.com great: DRM-free games, selling everything worldwide, and putting our customers first when we make business decisions; those are all things that we can do with new games and be even more profitable and more successful.

And as we grow, we continue to be able to influence other companies out there to say: hey, there's a better way to sell games than the same old. You can build relationships with gamers, instead of 'monetize audiences.' You can focus on the gamers who pay your salaries, instead of spreadsheets that dictate how you must maximize ROI. You can bring your passion for gaming, find an audience, and make something awesome.

So asking you guys how you would like to see us grow? It seems sensible enough to me. Does it mean we *must* follow what the survey results are? Well, no. We have our own view of where things should go, and we're gamers here at GOG as well (my latest addiction is Dungeon Crawl Stone Soup on my Android tablet :P). You don't come to lead a business of the size and scope of GOG.com without clear vision on what it is that you want to achieve and how you want to achieve it. We did not ask you guys because we have no idea what to do, we asked because we wanted to know how you felt about it. We asked because we respect your opinions and, if we're going to do something that doesn't look like it is supported by our core community, we need to 1) go into this knowingly and 2) have damn good reasons.

Happily, what we are at for GOG.com's future and what you guys are suggesting you'd like to see in the survey results match up quite nicely. I'm working on the report we're going to share tomorrow, so I'll be spending all my free time today on getting that finished up in time to post it by the Friday deadline. :)
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Fuzzyfireball: Watch this post go ignored by most.
It may, yeah. I'm hopping into the discussion a little late, here. :P
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twaitsfan: I believe that Gog's new focus HAS affected their efforts to provide older games. How could it not? You only have so many employess - they can't do everything at once. If it is the case that they were running out of publishers that would sell them the rights to sell old games, or that publishers were raising their prices to make it prohibitive, then I'm fine with their new focus. But they should tell us that because otherwise, I think they're just being another greedy, pointy-haired-boss-run-corporation-in-the-making.
I'm curious: why do you think that?
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TheEnigmaticT: I'm curious: why do you think that?
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twaitsfan: Because you're (potentially) watering down the awesome service that brought many of us here in the first place. I've seen many companies follow the 'expand expand expand' mantra that it seems like you're following, and in the end lost their identity.

As I said, if it has become impossible to operate the service the way it used to be (emergence of new competition undercutting you, dwindling suppliers/willing publishers, etc.) then I understand the need to branch out. But I've seen this story unfold too many times before not to be skeptical. That being said, I applaud your communication with your users with this survey and responding to this thread! As it stands, I buy from GOG above any other online digital seller.
See, I don't think we've watered things down. By any measure, we have more classics released each week than we did during our first two years' run; we have signed and released some of the most-wanted games in the last 6 months; we have brought classic games back for Mac gamers as well as PC, and we're continuing to further the cause of DRM-free gaming. By any measure I can think of to use--except, perhaps, that things were nebulously better "back then"--we've continued to bring you guys more of what brought you here in the first place.

As an added bonus, we also give you guys more other stuff as well. You may fear that we have only so many people to dedicate to bringing both old and new games to GOG, but we've nearly doubled in size since I started here, so the fact that we have more games on offer, more quality content, and a busier release schedule shouldn't surprise you. It's a sign that things are going well for us, and we want to strike while the iron's hot.
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TheEnigmaticT: Happily, what we are at for GOG.com's future and what you guys are suggesting you'd like to see in the survey results match up quite nicely. I'm working on the report we're going to share tomorrow, so I'll be spending all my free time today on getting that finished up in time to post it by the Friday deadline. :)
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SCPM: Today's Friday, young man, your report's due. :) Are we still getting the results today?
It goes live in a touch under two hours; the report is all written and scheduled in the backend tool.
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TheEnigmaticT: I'm curious: why do you think that?
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bernds: I'm not the original poster, but let me answer nevertheless. The Omerta rip-off DLCs which started the whole debate left a very bad taste. I understand that if you offer a game you also have to offer whatever extra content is available for it, so once Omerta was on GOG you made the correct choice, but maybe it showed poor judgement in terms of which new games to release on GOG in the first place, and failing to ask the publisher some questions beforehand.
The DLCs were followed by a poll that gave me a strong impression of "the business people we've hired have decided we must grow and to do that we're going to have to cave in to some of the modern game industry's practices, so please choose the form of rape you'd find least objectionable". And finally, Planetary Annihilation - which is probably guiltless in all this except for reminding us of the current trend where the gaming industry thinks they have discovered that by marketing games as "multiplayer-focused" they can control their customers, which I despise.
So if I'm mistaken in all this, all the better. But you did ask for feedback with these threads, and this is mine, which I offer in the hope that GOG will remain my preferred platform for buying games.
There was a very strong reaction to Omerta in general, and the DLC in particular. I personally think that the reaction was much stronger than the game deserved; I've played it myself and find the tactical part of the game to be quite fun. It's not exactly prohibition-era XCOM:EU, but it's quite serviceable.

That said, there's no question that the reaction to the DLC, in part, precipitated the survey. I think that you're taking the pessimists' view of the reasoning behind it, though. We sign a lot of games, old and new, and particularly in the indie scene, there are countless ways people try to think of how they can make their game make money. Some we know we're cool with. Some we know are a bad fit for us. And some? Well, some of them raise some questions. We think we know what we want to do with them, but we also want to gauge your opinion as well.

We've become one of the most successful digital distributors through a few qualities, but chiefly we have focused on thinking what we think the digital distribution market lacks--as gamers--and then went out to try and fill the need that was unaddressed. We are passionate about gaming, and we believe that we need to treat the gamers who pay our salaries right. That has been a constant thread in all of the work that we've done, and we hope that we've built up a little bit of trust in the community that we aren't going to go haring off and try to find ways to squeeze every last penny out of you.

I agree that if, say, news came that the CEO and MD of the company had both changed and then we ran that survey, yeah, that would look bad. But Guillaume is the same guy who lead the team when we signed EA, Activision, Ubisoft, and new games like Grimrock and FTL. Oleg is the same head of business development we've had for, like, four years. They aren't going to lead us all off in some crazy new direction, throw DRM on every game, and then laugh as you find that you can't play the stuff that you bought.

We're excited by the new opportunities that we see in the gaming world. We hope you'll enjoy them as much as we believe that we will, but don't think we're ever going to give up on our roots. We know what has gotten us here, and we're not dumb enough to throw that away. ;)