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General discussionPurchasing Error(9 posts)(9 posts)
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Posted June 13, 2018
Hi, two days ago I tried to buy a game but it made me error, it gave me a message in which it told me to wait a couple of days and wait for an email. In the meantime the money from my card was taken, because there is a difference between the available balance and the account balance identical to the cost of the game I was buying, but the game is not in my library yet.
A few days before I had already bought games without any problem.
Usually how long do they put us to solve this mistake?
Posted June 13, 2018
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vicgatta: Hi, two days ago I tried to buy a game but it made me error, it gave me a message in which it told me to wait a couple of days and wait for an email. In the meantime the money from my card was taken, because there is a difference between the available balance and the account balance identical to the cost of the game I was buying, but the game is not in my library yet.
A few days before I had already bought games without any problem.
Usually how long do they put us to solve this mistake?
I'm not sure, but i would suggest contacting the support team to be 100% sure that they're aware of the problem.
Posted June 13, 2018
Did you buy as a gift? Some games here takes a couple of days before you get the code.

But yeah, first, complain to GOG, then complain to the community. That's usually how it should go these days.
Posted June 13, 2018
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sanscript: Did you buy as a gift? Some games here takes a couple of days before you get the code.

But yeah, first, complain to GOG, then complain to the community. That's usually how it should go these days.
No I take it for me.
I have send a message, I'm not complain, I want only hask what to do and if it happened to others.
Post edited June 13, 2018 by vicgatta
Posted June 13, 2018
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sanscript: Did you buy as a gift? Some games here takes a couple of days before you get the code.

But yeah, first, complain to GOG, then complain to the community. That's usually how it should go these days.
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vicgatta: No I take it for me.
I have send a message, I'm not complain, I want only hask what to do and if it happened to others.
Contact support that is the only advice I can give.
Posted June 13, 2018
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sanscript: Did you buy as a gift? Some games here takes a couple of days before you get the code.

But yeah, first, complain to GOG, then complain to the community. That's usually how it should go these days.
avatar
vicgatta: No I take it for me.
I have send a message, I'm not complain, I want only hask what to do and if it happened to others.
I often must wait some time before I get the code in the mail, so it's not uncommon. On certain days it can take a much longer time especially when GOG's systems are overloaded or when the internet is having a BFF moment with erogenous ham sliding along the corridors like bad cholesterol in a blood vein...
Posted June 13, 2018
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vicgatta: No I take it for me.
I have send a message, I'm not complain, I want only hask what to do and if it happened to others.
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Lord_Kane: Contact support that is the only advice I can give.
When I wrote "I sent a message", I really meant that I had sent an email to the support, I also received the confirmation email in which they told me that they would answer me 12-24 hours.
With this post I wanted to see if I could get some useful information in the meantime, maybe from someone who had happened the same thing.

anyway thanks to all those who are still interested in the fact, and are trying to give me some advice.
Posted June 13, 2018
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Lord_Kane: Contact support that is the only advice I can give.
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vicgatta: When I wrote "I sent a message", I really meant that I had sent an email to the support, I also received the confirmation email in which they told me that they would answer me 12-24 hours.
With this post I wanted to see if I could get some useful information in the meantime, maybe from someone who had happened the same thing.

anyway thanks to all those who are still interested in the fact, and are trying to give me some advice.
ah its kinda hard to understand you, your english is a bit off, but good! hope it is resolved quickly and to your satisfaction!
Posted June 13, 2018
They have solved my problem, now is all ok. Thank to all for the time dedicated to responding to my post. But especially thanks to the GoG team for answering me so quickly.
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Community
General discussionPurchasing Error(9 posts)(9 posts)
(9 posts)