That's a relief. I guess it's difficult for anyone to be a regular offender of the practice anyway as it doesn't take long to catch on. I just don't want to see gog suffer and it may have been better not to advertise this as I've seen it all over the place and it's likely to attract a fair few would be scammers.

Of course this could be a cunning ploy to scam the scammers by scamming them into buying a game on gog and then shooting down their scam to get refunds because you can solve the problem or the problem is their own fault.... this is incredibly devious and heartily endorsed by me!

I actually own them here, but have yet to actually try out my GOG versions. I played them years ago on the PS, so when they were on sale I bought them here and just dumped them into my backlog for a "rainy day" of gaming.
I have a shed load of back up games, and when it takes me 6 months to finish Waking Mars you might see why!!

I have a few older games that I bought a long while back that have problems such as Duke3D where the walls clip like mad at times and the frame rate even drops off on a very decent modern PC.
Yet with games I tend to buy them cheap because of that inabilities of computers to actually work right every time you want them too. Especially when gaming.
So I just move onto another game while I wait and see if the game gets an update. As I can wait for a game to be patched like GOG did with Dungeon Keeper 2 (still yet to try it too), and just because my PC has an issue does not mean that it will anyone else at all.

So far the games here that I have had problems with are Cryostasis -> crashing to desktop and just hanging, Duke3D -> erratic clipping and loss of frame rate, Commandos 1 (though the addon runs) -> black screen upon starting in win 7 but runs fine in Ubuntu, Splinter Cell -> Crashes to desktop under thermal usage, Hitman 2 -> at times in the convoy mission it will just hang.
Other than that the other 180~ games I have actually played from my collection of 400~ all ran fine despite their random ages.

This is a really awesome gesture that I never saw coming. Thanks GOG!

Hopefully numbers will show that we won't be likely to abuse this new avenue.

Well done GOG! You are the best!

Nice new feature, but I won't be needing it as of yet.

And presumably GOG would be keeping an eye out for folks that were abusing the policy. I think that anybody that was intended on doing this would just download the game from a pirate site anyways. You might get the occasional person that just didn't like the game, but I don't expect that to be common enough to be a problem.

I have to say that this is a pleasant surprise.

Great policy and this is why I love GOG. They truly care about us.
Too bad I have a game I really disliked which I bought 1,5 years ago. Oh well. It wasn't expensive to begin with.

Seems you got it all covered. Also with new game releases, yes they are more expensive, however newer games get (a lot of) updates/enhancements. Suppose you cheat and you ask for a refund you will not be able to get updates for that particular game. Besides, to go through that trouble, it would be easier to pirate the game. So yeah, smart thinking, GOG.

Just want to say how awesome you guys are for doing this! Wish this had been in place when I bought Witcher 2 (never could get that darn game to work) but it's still great to see. Showing this kind of faith and good will towards your customers will pay dividends in the future. GOG for life!

Honestly, i'm not surprised at all. You have shown many times in the past how much you respect your customers and that your primary goal is to provide them with the best quality of services. So that's another sign of the foregoing. Well done guys at GOG and also thank you for adding paysafe as a payment option.
Greetings from Greece :)

This is a good move for several reasons. It's good for the customers obviously, and in turn that's good for GOG. It's a good business move from a competitive standpoint.

It's a nice addition, and it sounds like GOG has put in place methods to mitigate fraud and abuse. Some of the online retailers are the same way. They'll take care of you as long as you have a good history and they don't think that you're trying to abuse the system.

GOG is by far and away the best online video game seller. Thanks for the great service!

Thank you, GOG! Or shame on you? I'm not sure...

On the surface, this seems like an awesome, one-of-a-kind policy - taking GOG still further away from the competition. But after letting the initial applause settle down, it crossed my mind... are GOG getting lazy? Or trying to buy their way out of a problem?

I've always correlated GOG with quality work. I've taken it for granted that they go the extra mile to ensure quality releases. With this new policy, I'm getting the feeling that the care and love put into each and every release will be reduced. Now, GOG doesn't need to go the extra mile. If any "rare" error occurs, they'll easily pay off the complainer.

Actually, this policy may come from their financial department. I can see that the programmers have been doing their job too good, spending too many hours chasing for perfection. Now, the financial department may very well fine-tune (read: cut down) the amount of hours put into each release - in order to maximize the profits.

My concern is that this reduced quality of the releases will lead to reduced future proofness. Meaning, in 5-10 years time (or 20 years for that matter, we're shopping at GOG for a reason, you know), the releases may not be compatible with the OS-to-come any more. And when that happens, this new policy is worthless.

If this policy is used for Good, then my apologies for my suspicions. But if this policy is used for Evil, then shame, shame on you GOG.

That's my two cents.

I've always called it GOG as in "frog". ;)

glad to hear of this new policy. can you please fix Arcanum cuz its borked and runs slowly under Windows 8, after installing all the mods and everything.

Don't you know? Installing mods voids the warranty!