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General discussion (archive)Friend having a problem(22 posts)(22 posts)
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This is my favourite topic
Posted January 10, 2014
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Licurg: "This page cannot be dysplayed, make sure the web address is correct, refresh the page in a few minutes" .
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JMich: Let's assume for a start a DNS error. Try this link, though be aware that she should get a security warning that the site tries to be identified as secure.square-enix.com. If this link loads, then she can communicate with the server, but the DNS cannot lookup the correct IP. If she can't visit through this link, we move to more troubleshooting.
Link's not loading. "Page cannot be displayed"
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Tuhnis: Does she have Javascript enabled in the browsers?
Yes, she does.
Post edited January 10, 2014 by Licurg
Posted January 10, 2014
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Licurg: Link's not loading. "Page cannot be displayed"
Open a prompt (start->run->cmd) and run the following two commands

ping secure.square-enix.com
and

tracert secure.square-enix.com
Ping should show if she can get a reply from the server. If ping replies but the browser does not, it's a problem with the browser. If ping doesn't reply, tracert should attempt to show the route needed to reach secure.square-enix.com, and thus (hopefully) help identify where the problem lies. It would probably need someone in a similar location (or even better, with the same ISP) to compare the route with, but let's see first if ping replies.


Edit: Before attempting pings and traces, she did turn it off and on again, right? It is possible that some update is messing with the browser.
Post edited January 10, 2014 by JMich
Posted January 10, 2014
Just my 50 cents : If I understand well, http sites are accessible, but https not .

Might be due to the security settings of the browser

in IE11 : Tools > Internet Options > Advanced > Settings > Security
check TLS 1.0, 1.1, 1.2 and SSL 3.0
Posted January 10, 2014
She fixed it. The site's security had a problem with her router...
Posted January 10, 2014
There might be a problem with the sites security and her router. Might want to look into that angle.
Post edited January 10, 2014 by ww_gog
Posted January 10, 2014
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ww_gog: There might be a problem with the sites security and her router.
Can't be. If that was the problem, she'd have probably found out about it an hour ago.
Posted January 10, 2014
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LiquidOxygen80: GOOD NEWS! Baba ji can help you with his love and black magics!
Eh...black magic is overrated. Blue magic is where it's at.
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This is my favourite topic
Community
General discussion (archive)Friend having a problem(22 posts)(22 posts)
(22 posts)