Sorry you had to wait for your game for so long - you sent your ticket around the time we were all out of the office, and, even if my colleagues didn't point me to your post just now, you would have received your reply within the hour, most likely.
As for the underlying issue itself, we're doing our best to minimize (and, ideally, eliminate) cases when a successful payment cannot be properly registered, and, failing that, to solve such cases manually as quickly as we can.

(Edit: Oh, and I have, of course, processed your order and replied to your ticket, just before posting)