LiquidOxygen80: Listen, I'm just going to say this and I in no way mean this as a critique or a jab at jefe at all. Sometimes, it doesn't matter how hard you work, if your game is not good. I repeat, this does not mean anything at all in regards to jefe, but there's always this huge bit of entitlement with a LOT of independent developers these days, that because they're indie, they're somehow above critique or actual feedback. That's not how this works in a free market, and I honestly believe that once the kinks are out, a lot of the less quality work that clogs Steam up and causes problems for the devs that ARE making quality content, and aren't making clones of clones of clones and charging twenty bucks for them.
Sure, I agree with this. Putting work into something doesn't insulate you from criticism, nor does being indie. However, I don't think it's ever fair to judge the effort someone put into something based on your opinion of the final product. That's what I take issue with. Assuming that just because something's bad--or worse, just because you didn't LIKE it--that means no effort was put in.
LiquidOxygen80: Consumers need to have the ability to protect themselves. I'm extremely sympathetic to the plight of people who put effort into what they do, but let's be honest. Not everyone is going to win and not everyone is going to create content worth paying for, and it's ultimately up to the consumers to decide what IS worth paying for. That's how a market operates. There WILL be dickheads, just the same as any other industry, but there will also eventually be ways to deal with them too.
Honestly, I'm NOT a fan of anything that Qwiboo or Puppygames make or do, or any of the mobile devs that make terrible ports, then clog Steam with them. I understand they're trying to make a living, but again, if you're being hit that hard with refunds, then maybe what you're offering just isn't good.
To be perfectly honest, I've never been a believer in the "pay for it if it deserves being paid for" mentality of a lot of people on here. I believe that you pay for the privilage of experiencing a game. Whether it's good or bad at the end is irrelevant, because you still got the experience. You got the product, the producer deserves the money. Refunds, in my opinion, should be reserved for extreme cases where the game in question is legitimately broken, simply won't run on your computer, or was somehow falsely advertised. If you purchase the game, play it, and don't like it... well frankly, you paid for the opportunity to play it. IMO, you don't deserve a refund.
I realize that's an unpopular opinion, and perhaps not the most consumer-favoring philosophy... but in this day and age, with the plethora of reviews, first impressions, and Let's Plays at the consumer's disposal, I think it's actually a very fair one.