tinyE: Actually that was kind of a slight at you but thanks anyway. :P My point was that being tied up, busy, and or cut off is no excuse not to know what you are getting when you go into a purchase.
gooberking: I'm really growing to dislike the attitude that its somehow the buyer's fault when they get suckered, or that it's somehow everyone's job to know all about how the gaming industry works and that they should instinctively know what the dangers and pitfalls are. With due respect you may spend all day working in the real world, but you also spend all day, every day posting right here - talking games, with gamers. You are saturated in this culture. In fact you probably spend more time here than anyone else in the entire world, and that is not everyone else's perspective.
It is perfectly valid for someone to be so engrossed in other areas of life that they have no real idea how gaming works or what the pitfalls are. Axl Rose didn't even know what console he owned when he tried to buy Guitar Hero 3, and got the wrong one. People are ignorant. I know all about gaming, some computer stuff, and cats. I don't know anything about kids, cars, or how to sail. People will always be ignorant of things, and that's a big reason why companies get away with a lot of what they do. People in mass just don't know what is going on, and they never will. You have to get run over the rocks at least once to become aware what it's like. Lets let people go though that learning process before we jump to "you should have xyz."
You missed my point, not knowing isn't the problem if you haven't been presented with the proper information, and that happens all the time; it's when you have been presented with the information and made at least some kind of effort to make sure the information was in fact presented to you. I didn't know anything about Steam just a few weeks ago and I was very strongly considering joining them but before hand I did all the reading I could about it and pestered people in here about it thus leaving no excuses should I join up and feel I got lied too or ripped off.
As an inn keeper it get's frustrating as hell when people don't read our web page and then blame me when they show up and see we have dogs, or don't allow smoking, or don't have any king size beds. Spend a few few weeks dealing with people (and I'm talking seriously pissed off people) who refuse to read any kind of fine print (or in the case of my web page, big bold print) and then blame you for it. Even then the consumer can take it way too far and exploit not having something spelled out for them to the point of lunacy. I actually got told off once, and god strike me down if I am lying, for not telling someone our log cabin was made of wood! Crap like this is why McDonalds now has to print "Contents Hot" on it's coffee cups for fear of a lawsuit. How far do you want this to go?