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General discussionPaypal preapproval upon purchase??(172 posts)(172 posts)
(172 posts)
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This is my favourite topic
Posted August 01, 2019
high rated

So, let's give them a chance to acknowledge their mistake, and time to fix it. And if they choose not to, let's accept that it is within their right, and either learn to live with (or get around) it, or take our business elsewhere.
After all, it is all about choice - and we're fortunate to live in a time where there are plenty of options. :)
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Grimlock: And I also agree with this.
Sure, it sounds reasonable... if you don't think at all about just how many times GOG has screwed up like this in the past. How poorly they tend to handle things. How often they promise solutions and do nothing, or do as little as possible to get the people not thrilled by the new "improvement' off their backs.

I'm just... tired. I'm genuinely tired of how GOG treats us, the poor decisions they make, the abysmal lack of proper communication with the user base, and how with every creeping change it becomes worse and worse. I don't even have the energy and the passion to rage like I did when they tried to infect all offline installers with Galaxy or when they introduced the user profiles. And that's just sad.
Posted August 01, 2019
There is an opt out for storing card details so its not like this is unknown territory for them.
Posted August 01, 2019
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Grimlock: And I also agree with this.
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Breja: Sure, it sounds reasonable... if you don't think at all about just how many times GOG has screwed up like this in the past. How poorly they tend to handle things. How often they promise solutions and do nothing, or do as little as possible to get the people not thrilled by the new "improvement' off their backs.

I'm just... tired. I'm genuinely tired of how GOG treats us, the poor decisions they make, the abysmal lack of proper communication with the user base, and how with every creeping change it becomes worse and worse. I don't even have the energy and the passion to rage like I did when they tried to infect all offline installers with Galaxy or when they introduced the user profiles. And that's just sad.
Hmmm. Because i haven't been here for that long or paying that much attention, i was seeing this with different eyes. So, it seems the major problem is their mindset: instead of acknowledging and solving problems, they just keep on creating more.

I'm all for understanding and forgiving, but one needs to be pragmatic - and, like the American say, there are things one can't polish... ;)

So, here is my contingency plan:
- No Paypal or anything else: from now on, only free games for me.
- Immediately download all games in my library and upload them elsewhere, for safekeeping.
If U.S.S. GOG.com is going down, i for one am not going with it - but i'll salvage as much as i can. :P
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morolf: Maybe someone could create a wishlist entry to protest this change and demand more options/change back to the old system? (I don't think I'm the most qualified to pick the best wording, but if no one else does it, I might eventually do it myself...this change really is a deal-breaker for me).
When i read this, i liked the idea and thought of doing this myself, but after reading Breja's last post i don't think it's worth my time and effort. Still, i'd be willing to invest a mouse click or two to support you if you were to create that wishlist entry, morolf.
Post edited August 01, 2019 by FurrySnowflake82
Posted August 01, 2019
I seem to have the same problem as the original poster (FurrySnowflake82):
I can no longer pay with my existing funds from PayPal, but would have to access my bank account, which I am not going to do.

For me that means: No further buys at gog.com.
I will have to use steam again.

I prefered gog.com over steam ... until now.
Please revert back to the old method of paying via PayPal !
Post edited August 01, 2019 by malachias42
Posted August 01, 2019
First of all, thank you all for your feedback regarding our new direct integration of PayPal.

With the new integration, PayPal now shows in a pop-up instead of redirecting you to a separate page but all actions are still made within PayPal ecosystem and GOG has no access to them. The same goes for any payment data and credentials - these are stored by PayPal and GOG has no access to them.

The new integration gives you an option to store your credentials for future payments with One Touch. It now also works on GOG automatically, if you saved your device for this type of payments before. Both of these are entirely optional and can be skipped. If you want to revoke existing One Touch permissions, then you need to go to Settings in your PayPal account.

Unfortunately, now you cannot choose PayPal Credit as a payment method. This is a bug and we’re working with PayPal on enabling credits in this window. We apologize and hope to fix this by the beginning of next week.

I hope that answers your questions. I appreciate any further feedback or bug reports that you might give us about this new direct integration.
Post edited August 01, 2019 by emter_pl
Posted August 01, 2019
high rated
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emter_pl: GOG has no access to them.
The worry is not so much about GOG having access to them, but anyone logged into a customer's GOG account, regardless of whether they're the rightful owner or not, and regardless of whether they know the customer's PayPal password or not. This agreement allows anyone logged into the GOG account access to the owner's bank account. So theoretically it should be possible to hack into a GOG account and then go on a shopping rampage with someone's actual bank account.

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emter_pl: The new integration gives you an option to store your credentials for future payments with One Touch. It now also works on GOG automatically, if you saved your device for this type of payments before. Both of these are entirely optional and can be skipped.
The issue we have is that this option apparently can't be skipped like you say, and is therefor not optional. I don't see any alternative like "No thanks, I don't want to store credentials for future payments, just make this a one time only purchase". You either agree to have the credentials stored, or you have to abort the purchase.
Post edited August 01, 2019 by Leroux
Posted August 01, 2019
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emter_pl: I hope that answers your questions. I appreciate any further feedback or bug reports that you might give us about this new direct integration.
Thanks to whatever you did, Paypal doesn't work at all anymore. It only says: "Selected payment method is currently unavailable, please choose a different one." (see attached picture)
Already contacted support yesterday. Though, if you don't fix it, I guess I'm no longer able to buy from the website. Unnecessary changes to make customers unable to buy from you anymore seem like a great idea...especially if you don't test it beforehand *thumbs up*
Attachments:
paypal.png (30 Kb)
Posted August 01, 2019
Thanks for the reply, emter_pl , but no one said anything about credit. I just want to pay with Paypal using funds directly.

Just this morning i made a purchase from Humble Bundle. It used the page redirection method. It allowed me to choose and use my funds directly. It was quick, easy, and simple. This is what i want. I don't mind being redirected, and IMHO the pop-up doesn't improve anything.

Please revert to the previous Paypal payment method.
Post edited August 01, 2019 by FurrySnowflake82
Posted August 01, 2019
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FurrySnowflake82: We just want to pay with Paypal using funds directly.
From what Ashleee wrote earlier in this thread, it sounds like you can still use funds, but only after you've agreed to have your credentials stored for future purchases. So, to clarify, I think what most of us want is an option to skip the step about storing our credentials.
Posted August 01, 2019
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FurrySnowflake82: We just want to pay with Paypal using funds directly.
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Leroux: From what Ashleee wrote earlier in this thread, it sounds like you can still use funds, but only after you've agreed to have your credentials stored for future purchases. So, to clarify, I think what most of us want is an option to skip the step about storing our credentials.
This.
Posted August 01, 2019
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FurrySnowflake82: We just want to pay with Paypal using funds directly.
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Leroux: From what Ashleee wrote earlier in this thread, it sounds like you can still use funds, but only after you've agreed to have your credentials stored for future purchases. So, to clarify, I think what most of us want is an option to skip the step about storing our credentials.
Again, exactly this.
Posted August 01, 2019
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FurrySnowflake82: We just want to pay with Paypal using funds directly.
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Leroux: From what Ashleee wrote earlier in this thread, it sounds like you can still use funds, but only after you've agreed to have your credentials stored for future purchases. So, to clarify, I think what most of us want is an option to skip the step about storing our credentials.
The same for me.
Posted August 01, 2019
high rated
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emter_pl: The new integration gives you an option to store your credentials for future payments with One Touch. It now also works on GOG automatically, if you saved your device for this type of payments before. Both of these are entirely optional and can be skipped. If you want to revoke existing One Touch permissions, then you need to go to Settings in your PayPal account.
This is completely false. I had no One Touch permissions active and still don't, and didn't have to do anything in PayPal settings for One Touch. What I DID have to do was go into my Paypal automatic payments and disable GOG. There was no option for opting out of automatic payments when I made a purchase a couple days ago.

To be clear, I do not want this. What I want is the way it worked before. Whether it's in a popup window or separate page I don't care about, but the actual functionality should not be made worse.
Post edited August 01, 2019 by eric5h5
Posted August 01, 2019
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FurrySnowflake82: We just want to pay with Paypal using funds directly.
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Leroux: From what Ashleee wrote earlier in this thread, it sounds like you can still use funds, but only after you've agreed to have your credentials stored for future purchases. So, to clarify, I think what most of us want is an option to skip the step about storing our credentials.
This. As things stand, you can only agree and pay or return to GoG. There is no option to skip it or bypass it.
Posted August 01, 2019
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FurrySnowflake82: We just want to pay with Paypal using funds directly.
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Leroux: From what Ashleee wrote earlier in this thread, it sounds like you can still use funds, but only after you've agreed to have your credentials stored for future purchases. So, to clarify, I think what most of us want is an option to skip the step about storing our credentials.
Sorry, everyone. I first wrote "we" instead of "i" everywhere, and then forgot to replace it there. :)
While i'm on the same boat as you, it wasn't my intention to speak for others.

Also, while everyone seems to agree that one can still use funds, what bothers me most and motivated the initial post is exactly the fact that i can't select funds for payment. To me, the only available option when the little window pops up is my bank account. I never dared to click "Agree and pay", so i don't know what would happen next.
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This is my favourite topic
Community
General discussionPaypal preapproval upon purchase??(172 posts)(172 posts)
(172 posts)