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3 hours ago ONE blue TRIED to explain the situation ... that's it ...

3 HOURS ago ... meaning 3 HOURS in which several potential customers could not or would not WANT to spend any money on GOG because of the issue that does not seem to be really important to GOG since otherwise this would have been a DIALOGUE. Communitcation skills, GOG. I am using them EVERY SINGLE DAY at work - please start using them as well. You have a bunch of customers REALLY unsatisfied (I would use the p word here but I try to stay civil) with the COMPLETELY UNNECESSARY change once again and you think waiting is the best idea? Really? Let's talk guys. I am sure we all WANT to talk about this issue.
I encountered this behavior on some other site before and my only option was to abort the purchase. For security reasons I want to enter my password every time I buy something. Would hate it if GOG kept this practice.
Post edited August 01, 2019 by chevkoch
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MarkoH01: I am sure we all WANT to talk about this issue.
Honestly... I don't. As far as I'm concerned there's nothing to talk about. Either I can make my purchases here the way I always did until now, or I'm done with GOG. Plain and simple.
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MarkoH01: I am sure we all WANT to talk about this issue.
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Breja: Honestly... I don't. As far as I'm concerned there's nothing to talk about. Either I can make my purchases here the way I always did until now, or I'm done with GOG. Plain and simple.
GOG probably has some rerason to force this on us and everybody should have a right to explain imo. The same way we can explain to them why they are wrong and why they finally should STOP making changes to things that worked before. I would love to talk about that. You can watch us talking if you are too tired to do it yourself.
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Leroux: The issue we have is that this option apparently can't be skipped like you say, and is therefor not optional. I don't see any alternative like "No thanks, I don't want to store credentials for future payments, just make this a one time only purchase". You either agree to have the credentials stored, or you have to abort the purchase.
If you don't have an option to skip, please make a screenshot and send to our Support, so we can investigate further.

In general, I encourage all of you to send us Support tickets with examples if your experience with the new direct PayPal integration differs from what I described.
I just tried it myself and the popup let me chose to login automatically or rather use my password ... see?

Did they change it already or what did I miss?
Attachments:
pp.jpg (273 Kb)
Post edited August 01, 2019 by MarkoH01
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MarkoH01: I just tried it myself and the popup let me chose to login automatically or rather use my password ... see?

Did they change it already or what did I miss?
Did you login to the point were you saw that you had to agree to automatic payments and couldn't skip?

I agreed and Paypal didn't complete the purchase since I don't have a card linked. I do have to login every time and it asks me to agree every single time. I don't think it's working as intended until a purchase is successfully completed - which won't happen for me because of that bug.

I'll see what happens when it actually works. If it auto-purchases without my password I won't be very happy. In the meantime I'm removing GoG's authorization from PayPal until I can test it.

[EDIT] I'll give GoG the benefit of the doubt until then - to an extent. Breaking a method of payment for a week because they didn't test a new system well enough falls squarely on GoG's shoulders though.
Post edited August 01, 2019 by tremere110
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MarkoH01: I just tried it myself and the popup let me chose to login automatically or rather use my password ... see?

Did they change it already or what did I miss?
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tremere110: Did you login to the point were you saw that you had to agree to automatic payments and couldn't skip?

I agreed and Paypal didn't complete the purchase since I don't have a card linked. I do have to login every time and it asks me to agree every single time. I don't think it's working as intended until a purchase is successfully completed - which won't happen for me because of that bug.

I'll see what happens when it actually works. If it auto-purchases without my password I won't be very happy. In the meantime I'm removing GoG's authorization from PayPal until I can test it.

[EDIT] I'll give GoG the benefit of the doubt until then - to an extent. Breaking a method of payment for a week because they didn't test a new system well enough falls squarely on GoG's shoulders though.
I went to checkout, chose paypal, did not check the checkbox about saving my credentials, entered my credentials and I can now chose to use credit card or bank account inside paypal ... do I need to go further to test it?
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Breja: Honestly... I don't. As far as I'm concerned there's nothing to talk about. Either I can make my purchases here the way I always did until now, or I'm done with GOG. Plain and simple.
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MarkoH01: GOG probably has some rerason to force this on us and everybody should have a right to explain imo.
Maybe it will be something that gets pushed over large sections of the internet like captcha or using emails as usernames for logins.
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MarkoH01: I just tried it myself and the popup let me chose to login automatically or rather use my password ... see?

Did they change it already or what did I miss?
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tremere110: Did you login to the point were you saw that you had to agree to automatic payments and couldn't skip?
No, I never got any message that forced me to agree to anything.
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tremere110: Did you login to the point were you saw that you had to agree to automatic payments and couldn't skip?
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MarkoH01: No, I never got any message that forced me to agree to anything.
That's weird, I get the pictured dialogue each time. I wonder why that is.
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paypal.png (160 Kb)
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MarkoH01: No, I never got any message that forced me to agree to anything.
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tremere110: That's weird, I get the pictured dialogue each time. I wonder why that is.
Is that the first message you get just after you clicked the "Paypal" button in checkout?
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tremere110: That's weird, I get the pictured dialogue each time. I wonder why that is.
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MarkoH01: Is that the first message you get just after you clicked the "Paypal" button in checkout?
It occurs right after I login to Paypal.
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MarkoH01: Is that the first message you get just after you clicked the "Paypal" button in checkout?
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tremere110: It occurs right after I login to Paypal.
So you enter e-mail and password and right after that the message appears?
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tremere110: It occurs right after I login to Paypal.
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MarkoH01: So you enter e-mail and password and right after that the message appears?
Yes